Customer Service

ARE YOUR PIECES MADE BY HAND

Yes, all of our bridal accessories and veils listed in the shop are completely made by hand here in our Hunter Valley Studio – Australia.

All of our wedding veils, earrings and bridal headpieces are designed and created by hand, we do not use any prefabricated products in our pieces. We do not use any mass-produced imported bases in any of the designs. All elements are hand tooled, or hand sewn together to ensure the end result is of the highest quality. Because every design is completely made by hand all designs will have a slight variation while remaining true to the original.

All of our veils are made by hand here in our studio – designed, cut, assembled and sewn by hand. All personalized veils with script embroidery is machine embroidered and hand embroidered and not heat pressed.

RETURN POLICIES

Please choose your items carefully as I am unable to offer refunds or exchanges if you change your mind after the item has left my studio.

Please ensure you read the listing details properly, noting the dimensions and colors. Please note that colors may vary between computer screens.  Particular care is taken to ensure that all items listed are photographed for detail and described as accurately as possible. If you have any questions regarding an item please ask first before making a purchase. Samples of fabrics are always available by request to ensure they match your attire.

If your item arrives damaged, please contact me immediately with pictures of your damaged package so I can start an investigation with the postal service.

SHIPPING

Once your order is ready to post:

Domestic/Australian Shipping

Standard Parcel Post 7+ business days
Express parcel post shipping
Approximately 2-5 business days within Australia
Includes tracking, insurance and signature on delivery

USA / Canada / Europe / Rest of the World

UNITED STATES & CANADA
Standard Parcel Post 15+ business days
DHL express post
Approximately 4-8 business days to overseas countries
Shipped express with tracking and insurance and signature on delivery
Please include a contact phone number with this option. This is a requirement for the declaration

* Buyers are responsible for any customs and import taxes that may apply
Sellers are not responsible for any import duties or delays due to customs

UNITED KINGDOM & EUROPE
Standard Parcel Post 15+ business days
DHL express post
Approximately 4-8 business days to overseas countries
Shipped express with tracking and insurance and signature on delivery
Please include a contact phone number with this option. This is a requirement for the declaration

* Buyers are responsible for any customs and import taxes that may apply
Sellers are not responsible for any import duties or delays due to customs

NEW ZEALAND & ASIA
Standard Parcel Post 15+ business days
DHL express post
Approximately 4-8 business days to overseas countries
Shipped express with tracking and insurance and signature on delivery
Please include a contact phone number with this option. This is a requirement for the declaration

* Buyers are responsible for any customs and import taxes that may apply
Sellers are not responsible for any import duties or delays due to customs

PAYMENTS

Domestic/Australian

Payment via direct deposit
Afterpay payments
Credit Card via Paypal

Rest of the World

Credit card via Paypal
Afterpay to qualifying countries