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Customer Service

Are your pieces made by hand

Yes, all of the designs and veils listed in the shoppe are completely handmade here in our Hunter Valley Studio.

All of the headpieces are designed and created by hand and I do not use any pre fabricated products in my pieces. I do not use any mass produced imported bases in any of the designs. All elements are hand sewn together to make sure the end result is of the highest quality. Because every design is completely made by hand all designs will have a slight variation. 

All of our veils are made by hand here in our studio - designed, cut, assembled and sewn by hand. None of our veils are machine sewn.

 

Return Policies

Please choose your items carefully as I am unable to offer refunds or exchanges if you change your mind after the item has left my studio.

Please ensure you read the listing details properly, noting the dimensions and colors. Please note that colors may vary between computer screens. I will ensure that all items listed are described as accurately as possible. If you have any questions regarding an item please ask first before making a purchase. Samples of fabrics are always available by request to ensure they match your attire.

If your item arrives damaged, please contact me immediately with pictures of your damaged package so I can start an investigation with the postal service.

 

Shipping

Once your order is ready to post:

AUSTRALIAN BUYERS:
Please allow 3-6 business days for shipping within Australia.
All parcels shipped within Australia are sent registered post.

USA - CANADA - EUROPE - REST OF THE WORLD
Please be aware that shipping will take at least 10 - 20 business days. There could also be additional delays due to customs.

If you need more shipping information or have any questions regarding shipping times or rates please contact me in advance before purchasing.

I cannot be held responsible for any shipping delays or missing packages. I pack my orders very securely and once it is shipped the shipping duration is out of my hands.

Once your order is posted I am not responsible with anything that happens during the handling of the package to it's destination. Orders over $100 are sent registered and insured

The Buyer is responsible for all country import tax and duties. I do not mark my packages as a gift.

All About Romance - Handcrafted Wedding Veils and Bridal Adornments - Made By Hand in Australia